PN
Portia N

1 reviews | Active since Apr 2017

03 Apr 2017, 14:42

WORSE SERVICE PROVIDER EVER!!

<p>I was due for an upgrade, and Telkom agent contacted me to update. I did an upgrade via phone and i told, will receive teh phone withi 7 working days. 1st it took them almost a month to deliver the phone, Secondly, wrong phone color as well. Phone had battery issues, within 7 working days I contacted Telkom and i was told to contact the 3rd party that sold me the phone, how was i suppose to know its 3rd party call center, as they said they were from Telkom. They gave me a number that does not go through. Contacted Telkom again and i was told to take the phone to my nearest Telkom store, i did as told. phone was never changed instead sent in for repairs, waiting a whole month for feedback. used all Telkom numbers, sent from pillar to post. I had to go back to the store, only to find out the battery was faulty, but i have not recived anything for a month. I have been deited twice already, yet i still dont have the device. no one is helping, am being trasfared from one call centre to the other.</p> <p>AMSS656 call centre, Tlkom 3rd party call centre.</p> <p>how come such a big company does not have contact numbers of their 3rd party telesales company.</p> <p> </p> <p>I need someone to help me with this issue orthewise stop debiting my account, i dont have your device.</p> <p>Super angry, Your Customer Service is the worse!!!</p>

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Replies (2)
PN
Portia N's update12 Apr 2017, 11:23
Reviewer Update

Hi Yazied/Telkom Social Media team,

Please not I have not received any feedback, please provide feedback.

I have not head anything about my phone, yet debit went through.

AI **********

PN
Portia N's update21 Apr 2017, 14:53
Reviewer Update

hi,

is anyone going to help me with my device? Yazied, still has not contacted me for this issue.