Worse Service provider

Did an upgrade on 10 December 2021 on my telkom line, come January I found out that Telkom opened a new line instant of the agreed upgrade.

Logged a call on 04 January 2022, I was told it takes 72 hours of the dispute to be resolved, until to date 29-01-2022, the case hasn't being resolved, all I get when I follow up is that Telkom is still looking in to it.

Telkom has the worse customer service and I regret finding myself entangled with them.