WORSE SERVICE PROVIDER

I took out a 24 month cellphone contract with Telkom which expired in October 2015. I submitted a cancellation in writing to the Chatsworth branch on the 18.10.15 which I have proof of. on the 29.10.15 I spoke to Zinhle at Telkom Mobile call center who advised that no cancellation was on the system and advised that I needed to go back to the branch where I submitted the cancellation. on the 13.11.15 I went back into the branch and was advised that the cancellation form that Telkom gave me to complete was incorrect so I had to complete another form for the cancellation. I insisted for a reference number and a copy of the cancellation form. I have been following up with Telkom since then and to date the cancellation isnt done. I called Telkom on 28.12.15 and Eugene from Telkom Mobile advised that the cancellation isnt done but the request is on the system and the person responsible needs to sort it out from his side but Eugene advised that he could only send them an email and copy the manager. I asked to speak to his Manager, Lungelo Zakhali, and all they did was keep me on hold for more than 20 minutes at which point I ended the call.