NZ
Nkosinathi Z

1 reviews | Active since Sept 2015

03 Jun 2016, 14:20

WORSE SERVICE IN THE WORLD, TELKOM AS ALWAYS.

<p>We went to get a LTE Route (which comes with a PS4/XBOX1) for R1000.00 p/m at Telkom.</p> <p> </p> <p>When we got there Matthew Algernon told us they only have one console available and that’s the one on display, Matthew then mentioned they will receive stock of the PS4 in two weeks’ time (14th May) and the XBOX will arrive on the weekend of the 28th.</p> <p> </p> <p>We continued with the application for the deal and informed Matthew we will wait for the PS4, he then said he will keep in touch and let us know when the PS4 arrives.</p> <p> </p> <p>The 14th May came, no word from Matthew, email after email, Matthew Algernon will not reply, and if he does reply it just states they don’t have stock and that’s it.</p> <p> </p> <p>From here onwards, Matthew decided he doesn’t have to deal with this and hardly responds, doesn't give proper feedback, he just doesn't give a 2 cent. Today, he calls, it’s the 3rd of June, stating there's stock.</p> <p>But guess what, only when we arrive to get the device, he tells us no the batch numbers don't correspond so he can't proceed with the deal.</p> <p> </p> <p>Couldn't he have done all the check prior to calling us to come fetch the device???</p> <p>The way Matthew has treated this whole thing is truly not on!!!!!</p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply05 Jun 2016, 07:30
Official

Hi emmanuelzwane899

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM239862 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team