Worse service I have experienced compared to other service providers

I took a contract in August and requested the contract to use my old number until today no one is able to assist me. When I call number 180 the consultants tells me to go to the Telkom store when I go to the Telkom store they say they can't help me. I have been calling thousand times about this and no one is helping instead every individual tells me different thing to do. Telkom is *********** and useless nje