Hellopeter
Share Your Experience

1 reviews | Active since Jul 2016

03 Oct 2018, 14:15

Worse service from Telkom

We moved to a new location. I went to Telkom with proof of address to declare that we have relocated. Here is the order number ********** 59A that I received from Telkom In Gateway mall Umhlanga . Telkom said that it will take a max of 3 weeks for the installation to be done at the new premises. I waited. Just before the last day that 3 weeks have passed I contacted them. Telkom said that they have sent a complaint to back office as to why the installation have not been installed and that it's been delayed. After the conversation with Telkom they gave me a case number and confirmed that I will be contacted after 2 days. Here is the case number ********** . 2 days have passed and I didn't get contacted back. I contacted them today with a call me request via live txt chat and was told that they dont do call me back. So I did a google search. Found that person didn't know what they where doing working for Telkom as here is the link for a call me back request https://secure.telkom.co.za/today/lead/callback/home/product-landline/

I will have a screen shot of that conversation. After I sent the call me back request they phone me and when I answer nobody talk to me on the phone for 1 minute. then they hang up and call me again as soon as I answer they hang up the phone. Went on for 10 calls to my phone from this number ********** and ********** .

Dont know if they think its a joke or what it is. Its not professional at all as I work from home and need the internet to do so. I have payed Telkom in advance with no internet to my property and have been with Telkom for 3 years paying my bills in advance on time.

Have had a lot of problems with Telkom over the 3 years.

How hard can it be just to do a installation to a house that is in the same area about 3 kilometers away from the old house and not to contact the customer regarding delays.

Keep your customers up to date as they are the ones that pay your bills!

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Replies (4)
's update03 Oct 2018, 14:20
Reviewer Update
I didn't see a upload picture section. Here is the name of the person that I did the live chat with. Nozipho.
's update03 Oct 2018, 14:21
Reviewer Update
I didn't see a upload picture section. Here is the name of the person that I did the live chat with. Nozipho.
's update03 Oct 2018, 14:21
Reviewer Update
I didn't see a upload picture section. Here is the name of the person that I did the live chat with. Nozipho.
's update03 Oct 2018, 14:48
Reviewer Update
I HAVE TO ADD. PLEASE READ THIS BELOW HELLOPETER. Telkom told me that this landline number that is connected to my account belongs only to me shown from the system and that no one is connected to it or my bill. They confirmed this to me after we have relocated to the new house and after my wife's mother called our landline number because they didn't know that we where moved out 1 week already. After the move to the new house. My wife's Mother phoned the landline to find other people answering the phone. Our landline number was saved on her contact list. There is no way she typed the number wrong. When all of our stuff in unplugged and moved from that house. Nobody resides in the old house. I Never checked to see all the numbers that was called from the landline number on the bill. The bill is always high and people always phone me thinking that I am another company. If This is true how much money did we pay extra every month without knowing we might be paying somebody elses bill.