Worse service from Telkom

Good day,

This is Palesa Selepe, ***, ***, I need your urgent request with Telkom horrible service, I have been trying to be tolerating but I see I am not getting help or treated in a better way, instead, Telkom is making my life a hell, I had 2 contracts with Telkom which I paid them in advance and my reason for that was t cancel or close the accounts due to bad treatment I have been receiving ,. But things become worse to a point that it hurts and even regret why did I take a contract with them. How I wish the CEO of Telkom can directly resolve this matter because even the managers are worse than their agents, Hellopeter you are my last hope that you make things happen and that I will be in peace.

So after both accounts were paid off I was promised my refund which was a test debit, but they failed to refund full installment, worse they didn't close the account or sent a paid-up letter, but to my surprise now I'm getting calls from lawyers that I owe them.

I see complaints with Telkom on social media but it seems like they getting away with everything, I doubt if they know what is customer service.

Today the 13/07/2020 I spoke to Philile which I asked that she sent what she had logged, and my reason for that, everything, when I call they consulted, is telling me they can't see any records on their system so I must start from the bottom.

today I received a call form attorneys saying I'm owing and I must make arrangments, I even got a statement that is owing.

I want to sue Telkom and pay for all this, coz they messing my name on credit record.

Please see what I have requested A reference number of the call 3136****

GOOD DAY

Customer stated she paid the account both mobile and the router in advience,when she called in she was advised by TL that she will be refunded the full amount of R700 the test debit,however she was refunded R601.41 but not the full amount.

customer is been calling endlessly for the refund and the paid up letter,which was not sent.

Customer did make payment of R11029.61 to pay off both in full for the cancellation of the contracts, however the paid amount was only paying off the bills that were being issued ever since December 2018

kindly assist with the feed back regarding the above case ,as the account for the router still shows active and suspended due to non payment.

Affected Number: ***

Alternative Number:***

Customers Name: PALESA SELEPE

ID Number: ***

Kind Regards Philile Mashinini Representative - Customer Care :Web : www.telkom.co.za (Mobile: 081 180 *Mail: ***

Hellopeter Admin <***> 2:41 PM (39 minutes ago) to me

Hello Palesa

Thank you for your email.

Hellopeter acts only as a Gateway between Supplier and Customer regarding customer service issues.

We do not comment or respond on behalf of a company, nor do we undertake to resolve your issue on your behalf.

You are most welcome to write a review about the Telkom directly on the site. We're not permitted to do this for you.

Feel free to email us with any questions.

Regards

Team Hellopeter www.hellopeter.com From: palesa vanessa selepe <***> Date: Mon, Jul 13, 2020 at 2:33 PM Subject: Worse service from Telkom To: <***>