Worse Service & Feedback Ever

<p>Over the past 6 months I have had endless problems with trying to get my ADSL line connected and working properly. This week it has taken me around 10 phone calls 3 new Logged Fault reports, with 2 of them supposedly being sorted and resolved without me even being contacted and my problem still exists. Today alone I have held on the phone for over 90mins. Each time I ask for a Senior official...and they are always busy and PROMISE to call me back... Yeah sure like that is ever going to happen!!!!! right no I have been holding for 30mins. </p> <p>I know the Problem with Telkom...it is the fact that they use outside contractors/providers to sort out their faults etc... if they had stricter reporting structures or in house staff dealing with the faults who were held accountable for the service then they would be more profitable and have less bad reviews. Maybe someone in senior management should take these reviews seriously and work on ways to combat all the problems. Still Waiting :( </p>