Worse service ever...Telkom

I've been calling telkom from the 21 of aug for a migration I went in store sunday they couldn't assist advised to call for assistance I've been calling daily when I eventually get to an agent they have system issues and place me on hold for 30 minutes still no resolve. I emailed request and queries since june 2020 and till today 27 aug 2020 they haven't rep**** . I am so disappointed as I'm in this call center environment myself and this isn't the way we handle our clients and quiet honestly this level of service is disgusting on 1 call I was transferred twice with no resolve...me and my partner already at a point where we have bets on how long it will take for them to answer 35 to 40 mins being average time normally....then I get hold of one she tell I can only do it in store