Worse service ever.....telkom

In June 2018, one of telkom staff changed my fixed telephone line from the anytime package to normal billing of all calls...i literally have been speaking to 3-4 staff everyday. I was hoping and praying that i will eventually get through to someone from telkom that will know what to do. As of today, 4 months later, it is still not sorted. I am told every month that it is resolved, i need to wait for my invoice. I am further told that in order not to get disconnected, i need to pay the amount. The anytime rental cost is R271.00. Staff do not know there products. The sales department is blaming the accounts department and the accoints is blaming sales. There is not 1 person that I have spoken to thus far know how to resolve. Believe me i have spoken to 100s of different people from july 2018. Logged numerous queries online.. the worst company that i have dealt with...all the staff can do is apologize. I logged another query...i am told, it is resolved i must wait for my invoice.... Such pathetic service...so sad that it is 1 company, but 1 department blames the other, and does not communicate .just dont know what to do.