Worse service ever! Still waiting!!

You have Thee worst customer service ever!!! I ordered a package at my new house on 11 May '15 via fax as advised by your agents. It wasn't received! I sent it twice! They then mixed up my reference numbers! Eventually I was told installation will happen today, 17.06.15 between 7.30 and 12.00! I called the centre at 11.15am and was told technicians are on their way and will arrive latest 11.45. It's 1pm an still nobody has pitched!! Not a message or a call to let me know what's happening, NOTHING! This is F-in ridiculous! Have been on hold with your horrible telephone music for the last half hour waiting for someone to answer! As a first time customer, I am not at all impressed with Telkom! Wish I didn't have to go with you, the inefficiency is pathetic!!! Please let's get other operators and get rid of the Telkom monopoly in this country!! Worse service ever!