WORSE SERVICE EVER- LOSS FOR BUSINESS

On Wednesday 7 October 2015 we reported a vault with our ADSL line, no Internet connection, on that they the call centre advised that telkom was busy with updates to exchange and should be done after 12h00 on the day. After 12h00 we phoned again as our internet was still off. They then logged a vault, on 8 October 2015 we phoned again approximately 3 times not feedback just further escalations. On 9 October 2015, after being off for 3 days already and loosing business, a technician phoned to say our line was fine, after enquiring from him which line he said our phone line, which was not the ADSL line and not the reported line, we phoned the call centre again and they logged a further vault ad advised that it would take another 2-7 working days, again reiterating to them that we were a business, on Monday 12 October not feedback from Telkom we phoned again they advised that they would escalate the vault with a new escalation number, when asked what this meant they advised that our problem would be attended to earlier, we then receive a sms message advising our problem will only be attended to on Wednesday 14 October 2015, again another 2 working days. Unacceptable poor service.