Worse service ever from Telkom

I have a contract with Telkom, since 2015, I did not have any problems until I unfortunately got ****** of my phone in July this year, so I had to suspend my line until I got a new phone from Insurance (also Telkom insurance which by the way is as bad), which took about a month, I then went to the store to resume the line as the call centre agent advised that it is being done like that now only to be told at the store that it is actually the call centre who deals with resuming lines. I called again while at that store, after about 2 hours the lady told me it was done so I can go ahead with the sim swap but it could not be done. Telkom does not care about their customers, I am being sent from pillar to post just for a sim swap since the 22 of September, I am an existing Telkom customer but they are telling me about credit vetting which no body from call centre agents to sales consultants at the store knows what it is nor have any clue why it was done, as my monthly debit order has been going through every single month even the ones I didn't have it, so since then I did not have a phone but I have been paying but now that I have to do a sim swap nobody seems to care, all they do is give generic excuses as to why your query has not been resolved. I do not believe a sim swap should take more than 8 hours at most, it's ridiculous. I am so done with Telkom