Worse service ever

<p>I have just switched from Telkom as my ISP to Mweb. Upon requesting my cancellation of my data subscription I was given the run around and spoke to numerous consultants I was referred from the service department to billing back to service back to billings until I was told to send an email. On the 14th of July I sent the email through. now I am trying to understand what my prorate payment for the month of August will be considering that my service was only valid for 14 days in the calendar month of August I’m spoke to a consultant by the name of Ntabisana. He did not listen to me or ever try to understand what i needed and had a very condescending tone all he could keep saying is he cannot help me (no surprise there), I must wait for my September invoice and if I want to at that point I could then dispute my billing which I would take it they would make me jump through flaming hoops and eventually tell me there was nothing they could do to help. I have in the 3 years being a Telkom customer only received adequate assistance or service 3 or 4 times the other 20 to 30 occasions I received putrid service. In some instances there was no service at all. I have logged numerous hello peter complaints against Telkom as well and only received feedback or a call back that is on 1 of them. I would not be a customer of Telkom at all if I had a choice but due to them having a monopoly within the South African market I have no choice. All I can say is that I have never received such putrid service anywhere else not even Government. I will also never recommend Telkom to anyone and would discourage anyone from signing up for anything with Telkom. </p>