Worse Service Ever: ***

I would like to share my utmost disgust at the way Telkom has handled my complaint or the lack there of. First they threaten me with legal action if i don't pay my internet connection account, mind you it was not even my fault as to why i was not debited, but because i did not want to be blacklisted as i know of people who are struggling to get their names cleared. Where service providers have rushed to blacklist without even hearing the customer side of the story. They claim the reason my account was not debited was because my account was frozen, which is a total lie as my bond, car and other insurance went through perfectly. They asked for a confirmation letter from the bank, which i provided. I have gone AGAIN to their in Hammaskraal and Westgate branches and guess what the left hand does not know what the right hand is doing. So ALL I WANT is for Telkom to acknowledge their error in not debiting my account *** which caused arrears on my account . Refund me back my R3187.40 that i have just paid them as i don't want to be backlisted and we go our separate ways as i am so done with them and their appalling service. They don't value me as their customer so its best we cut ties. Hoping to hear from you soon. I have provided my account number so surely you can pick up my details on your system to at least afford me the courtesy to call me back and give me feedback. PS: Even thou i have paid my service is still not back on, not that i want to use them again. My name is Thato Isaac Matotola. I will take this to the Ombudsman should i not get a response from you guys. You fully do not understand the meaning of Treating Customer Fairly.