Worse service ever

I cant belive this my line is dead again my service was out for the first 2 weeks in december and I had to move mountains to get it resolved now again its out I have logged a call with telkom but once again ****ty service no one gets back to me I have to run after them call them contact them to get it resolved which does seem like its going to happen so once again im paying for a service which im not recieving worse of all this ****ty company has a monopoly on the market here in Sa so I have no other alternative but to deal with them if I want ADSL what ****ty service I must say shocking