Worse service ever

my online application was approved on the 30th june 2015, R499-00 was deducted from my account on that day and was promised to get my Note4 within 3 working days, nothing happened till i phoned the courier company only to find out that there were given the wrong address by Telkom, i end up collecting the device myself from courier company. then i was told that the funds they deducted from my account on the 30th june doesn't appear on their system, i phoned them like three times a week trying to get the matter sorted, i had to send my bank statements proofing that funds were deducted from my account, but stll nothing happened, then my Telkom account was blocked and they deducted another R1500-00 from my account. i tried everything, called them now and then, still no progress, what do i do?????