Worse Service Ever

Signed up for what I thought was Telkom Fibre on Friday at Kenilworth branch. Wife realised it was for DSL when I got home. Went back to Telkom half hour after signing contract to enquire only to be told there is no fibre in our area hence why they gave me DSL. This is a lie as Vumatel just completed their fibre installation. Telkom then tells me I can't do it through Telkom but must sign up via Vumatel to get Telkom fibre line (this sounds ridiculous). I then ask Viktor the service consultant to cancel the deal (bearing in mind the deal was only signed 30 minutes previously) only to be told that the contract has been signed and nothing can be done. I am now tied in to a 2-year deal!!!! After much back and forth he agreed to request a cancellation of which there is no guarantee. He also, did not show us what he typed on the computer when requesting the cancellation (for all I know he said ignore this query). We received a case number but have to date heard nothing from Telkom. We have also called and finally yesterday got through to someone who could not assist as they only deal in landlines. When calling the numbers, they have given us to call all we get is "this call cannot connect". What is the point of having a number to call if it does not work?

I feel like I am being taken for a ride. I feel like someone who has been "******" (by Telkom) and is being left to flap in the wind.

They (Victor - the sales consultant included) are arrogant and unpleasant to deal with and are a law unto themselves. After having a Telkom line for over 20 years I am now seriously considering cancelling it. Worst service ever!!!!