Worse service ever

My landline no is ********** 825. I reported my line out of order on the 6th October I did receive a reference but deleted it since.

On the 8th October I app**** for a cordless phone I received the sim 11th October and the phone on the 18th October.

I phoned them on 10213 to activate the sim I was twice at the store at Clearwater they still have not activated the sim. I have spent R500 on air time just for them to activate my sim so that I can have phone service.

I need this sorted as no-one at Telkom seems to know what is going on with these cordless phones.

Thanks

Aneesa