Worse Service Ever

What a nightmare to close an account with Telkom From May up today, I am struggling to get my contact closed. Called them more than 10 times but it seems as no one is able to resolve Acc no: ***

Ref: ***5. ***

Your query will be attended to.Your case number is ***9

Your case no ***1 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries.