1 reviews | Active since Sept 2022
Worse service ever
I have been calling telkom since 07:30 am today the 26th February 2025, I am extremely ****ed of and frustrated at how you treat customers worse where do you get these useless rude Agents to work for the company and have no respect at all.
I am always having issues when it comes to my data I purchase data and it will just not work and you check my coverage and there is no issue. I always have to reboot my phone just so I can use my data. I spoke to a guy names Tom and he gave me steps on setting up my network but still no luck, then I called again my gosh this lady was so so rude with just a huge attitude her name is Thabile after explaining my self still did not get any help hence why I'm even more frustrated she went as far as saying then I should buy more data which is the allnet data as if I have somuch money to spend of telkom she did not help me.
Then I called again around 12:45 or so spoke to a guy can't recall his name he said my coverage is fine then I asked him then why am I having this issue and he said he will check, but no what he did was just transfer me to another agent without telling me and all I just heard is a new agent intro and again again again again I have to explain my self AGAIN AGAIN AGAIN AND SHE ENDED UP TALKING OVER ME AND BEING RUDE AND I ASKED TP SPEAK TO A MANAGER AND SHE SAID SHE'S WORKING FROM HOME AND WHAT NOT AND I TOLD HER I AM NOT GOING TO END THE CALL UNTIL I SPEAK TO A MANAGER, I CANNOT WORK, OR ENEV DO MY ASSIGNMENTS DUE TO THIS I HAVE ALREADY SPENT 60 BUCKS ON AIRTIME SINCE MORNING ALL I CAN USE IS THE RECHARGE BONUS DATA AND NOT MY 1GB MONICE THAT I HAD PURCHASED. AND EVEN WORSE IT'S SUPPOSED TO LAST ME 7 DAYS BUT WHEN I CHECK THE BALANCE IT SAYS IT WILL EXPIRE TOMORROW THE 27TH HOW WHEN I PURCHASED THE DATA TODAY. I CANNOT GO ON LIKE THIS AS TELKOM IS THE WORSE NETWORK PROVIDER AND I'M SICK OF THIS YOU PEOPLE JUST DON'T CARE BUT ONLY FOR WHAT WE PUT IN YOUR POKETS. I WANT A MANAGER TO CALL ME AND I WANT THIS SORTED OUT TODAY. I stayed on the line and she ended up dropping the call on me and ever got any call back from a manager... No wonder people are leaving telkom I'm leaving to I cm not stand such.
