Worse service delivery.

This is probably the worse customer care experience I have ever received. On the 1st of March I preordered my Samsung s9 and was told by an agent I would receive my phone shortly after the debit went off my account. After the debit went off my account, I called in on the 9th of March and the agent had assured me I would receive my phone by the 13th of March. Today on the 12th of March I called in to confirm my order would be delivered tomorrow an agent told me there was an issue with my order and it would take 7 working days to receive my order. After which I requested to speak to her manager and the agent placed me on hold for more than 5 minutes, of which a manager didn't pick up the call so I ended the call and attempted again. On the second time the agent told me there is an IT issue and she would have to log a ticket and again I requested to speak to a team manager. The manager on the call was rude and spoke to me like I was ***********. She went on to tell me that the money debited from my account would be credited three months later as this was a test debit and my order may only come through after three months and after questioning where the shipment is currently she went on to say my order will arrive in a months time. I requested to speak to her campaign manager as I was on a call with her for more than 40 minutes and with no answers. When I got through to the campaign manager the call dropped. I called in again for the third time only to speak to another rude agent and who would not transfer me to a manager saying systems are down. After a few minutes she put me on hold again to be transferred but only to stay on hold for another 10 minutes. Every agent and team manager I spoke to was extremely rude, offered no assistance, refused to put me through to their line manager, made me feel *********** and could not give me any answers. Each agent I spoke to gave me a complete different answer. Telkom confirmed and debited my account for a phone they don't have stock off. The point of pre ordering is to ensure you have the phone before it hits the retail stores. I'm supposed to wait three months to receive a phone that will hit the stores in the middle of March. This is complete pathetic service by Telkom.