Worse service as telkom says they have no direct line for an accounts department to help customers update their manual payment

It's truly disgusting when you as a customer just wants help or assurance to a issue that's not your fault ... I published a review yesterday on Hello Peter still no response from telkom with regards to my account being suspended as the system takes 10 days to update a manual payment whereas Cell c updates your payment within 3 days... I am without service since Monday night, I was told I cannot speak to accounts department as I must just wait for the system .... I am disgusted with such terrible services and I will never after my 8 years with telkom mobile recommend it to anyone !!!! All supervisors tell you they will call back , consultants I spoke to MAxine ( cut the call on me and never called back), Gugu Mbatha ( who promised that her supervisor will call me back with feedback and assistance ), Thanda Mzwandile ( who started this issue by saying to me pay a manual payment as it was too late for my banking details to update, Bongiwe malinga (another supervisor that was busy to take my call and promised to call), Moniett Masela( vain promises with lies) .... all of these calls on 11/12/2017 and 12/12/2017... I would also like to point out that telkom cannot charge me for a debit order fee as if they listen to the call on the 20/11, with Thanda, she clearly told me to go pay in as the new bank account will not be updated...