WORSE SERVICE!

We have not had ADSL in over a month. We have tried every avenue there is to get assistance but no one is willing or able to help, they either pass the buck or tell us that the problem has been resolved even though it hasn't. I have spent thousands of Rands in phone bills for just holding on the speak to someone in the call centre that doesn't have a clue and often the call just drops after a while, then you have to start all over again. Holding on for between 40mins to 1.30hours is NOT ACCEPTABLE. And not getting any assistance for OVER A MONTH is NOT ACCEPTABLE. We are still being charged and I guess that is all the matters to Telkom. I have no idea how we will get our problem resolved if everyone at Telkom refuses to help. The only solution I see is to cancel our account. Sure Telkom will make this process unbearable as well.