ZR
ZELDA R

1 reviews | Active since Aug 2012

25 Apr 2017, 13:02

WORSE NETWORK PROVIDER

<p>TELKOM IS THE MOST HORIBLE NETWORK PROVIDER, I RE-ENSTATED MY DEBIT ORDER WIHT A NEW BANK ON THE 03 MARCH 2017 AND I WAS TOLD THEY WILL ONLY START DEBITING END OF APRIL I SHOULD STILL PAY CASH. 31 MARCH I PAID THE ACCOUNT AND I WOKE ON THE 1 APRIL THE DEBIT ORDER WAS DONE AS WELL, MY ONLY OPTION WAS TO REVERSE THE DEBIT ORDER AS REVERSING THE PAYMENT WOULD TAKE TOO LONG.</p> <p> </p> <p>On the 5th I got an sms saying my line will be suspended i must make payment within 48 hours, I immediately phoned them and explained what has happened, the agent gave me her email address to email proof of payment I did email to Khanyisile Felicia Hlongwane and she never responded, i continued getting the sms and i called again emailed proof to another lady I was emailed a case number on the 05th and the 11th of April and they promised me they will call me withing 72 hours which not yet happend still no respond and my line was suspended yesterday.</p> <p> </p> <p>This is not fair as I do not owe Telkom anything but my services are suspended....do yourself a favor and dont come to Telkom they are worse than all these other network providers</p>

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Replies (2)
Telkom
Telkom's reply25 Apr 2017, 16:43
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply26 Apr 2017, 10:38
Official

Hi ZELDA

Thank you for making contact with us.

Please be assured that we have sent your query to the Collection Team for further assistance, they will be in contact with you.

Your reference number: ***7

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,