Worse insurance ever

Telkom is using an insurance that is so competent, my phone was collected from my house on the 12 July for repairs,1st it wasn't log properly, Hey had to do it all over again, this is after i paid the access fee already, I have been trying to call the insurance for the last 2 week, we in September,2 days again they promise to give me feedback but they never got back to me, while you on the phone with them the call gets drop several time, I called now again wanted to speak to a Manager funny they let you hold on till i run out of airtime, Telkom cant assist me cause they collected the phone directly from me. why is Telkom using them cause they are useless.