1 reviews | Active since Jan 2017
Worse Experience!! Yet Still Paying!
<p>After opening two mobile contracts with Telkom in Nov 2016, I still have not been able to make use of the services I am being charged for! I received a brand new phone which had to be sent in for repairs and after a month of no feedback, I receive a Vodaphone and later discover that the initial phone was Beyond Repair - this shows that Telkom does not bother to check their stock. Further to all that running around, complaining to head office - who just sends "apologies for the inconvenience" and not being able to use the product and service I pay for, I returned the Vodaphone to Telkom and requested they clear all the Vodacom applications and after two weeks of no feedback I receive a book in for repair (***) ????</p> <p> </p> <p>I will much rather pay more for data bundles than have no effort at service and I did not even mention the poor staff assistance - Evertime I go into the store!</p>
That is the only feedback I ever get and nothing gets resolved! Please review the Treating Customers Fairly policy:
Treating Customers Fairly
Treating Customers Fairly (TCF) is an outcomes based regulatory and supervisory approach designed to ensure that specific, clearly articulated fairness outcomes for financial services consumers are delivered by regulated financial firms. Firms are expected to demonstrate that they deliver the following 6 TCF Outcomes to their customers throughout the product life cycle, from product design and promotion, through advice and servicing, to complaints and claims handling – and throughout the product value chain:
Customers can be confident they are dealing with firms where TCF is central to the corporate culture
Products & services marketed and sold in the retail market are designed to meet the needs of identified customer groups and are targeted accordingly
Customers are provided with clear information and kept appropriately informed before, during and after point of sale
Where advice is given, it is suitable and takes account of customer circumstances
Products perform as firms have led customers to expect, and service is of an acceptable standard and as they have been led to expect
Customers do not face unreasonable post-sale barriers imposed by firms to change product, switch providers, submit a claim or make a complaint.
That is the only feedback I ever get and nothing gets resolved! Please review the Treating Customers Fairly policy:
Treating Customers Fairly
Treating Customers Fairly (TCF) is an outcomes based regulatory and supervisory approach designed to ensure that specific, clearly articulated fairness outcomes for financial services consumers are delivered by regulated financial firms. Firms are expected to demonstrate that they deliver the following 6 TCF Outcomes to their customers throughout the product life cycle, from product design and promotion, through advice and servicing, to complaints and claims handling – and throughout the product value chain:
Customers can be confident they are dealing with firms where TCF is central to the corporate culture
Products & services marketed and sold in the retail market are designed to meet the needs of identified customer groups and are targeted accordingly
Customers are provided with clear information and kept appropriately informed before, during and after point of sale
Where advice is given, it is suitable and takes account of customer circumstances
Products perform as firms have led customers to expect, and service is of an acceptable standard and as they have been led to expect
Customers do not face unreasonable post-sale barriers imposed by firms to change product, switch providers, submit a claim or make a complaint.
I still have not received any response regarding the phone?
Come on guys! I've experienced better service from a taxi driver
I still have not received any response regarding the phone?
Come on guys! I've experienced better service from a taxi driver