Worse experience

I took a contract in October with Telkom and submitted my bank details and they chose not to debit me and I made EFT payments towards the accounts because I realised later on that the account was in arrears and though I was not aware why they did not debit.

When I took the contract, I was given a choice to use my old Telkom prepaid number to avoid having different numbers but still I will be a ble to load airtime or buy data later on if I ran out of data but now I cannot recharge that simcard.

The number is link to my iPhone billing I need to recharge for that but I cannot use the iphone tunes and other because I cannot purchase airtime on this simcard i have used for over a decade.

I have phoned and given stupid reasons as to why this was happening - my account shows up to date but firstly I was asked to send my bank statement to unlock suck and I refused because how can you confirm that account is up to date then ask for a statement again and then I was told to enquire with my bank as to why I cannot recharge the Telkom simcard while i can recharge networks using the same bank app.

This is stupid - can you unlocking this and do not change my contract amount because that was not deal when I took the contract.