worse customer service experienced

<p>I had called the customer service team on 180 to query who keeps putting an additional spend limit on my line of 642 when all I increase to when needed is to 299 or whatever amount I want. But month after month someone just kept on doing that. the consultants all tell me they only see the amount I increased to and cannot see or do not who increases it to a larger amount. I did not take note of this until I began looking at how much I have been actually spending and was shocked as I had been making calls and buying data thinking its from the limit i increased it to. fine I am okay with that and am paying the charges as I have used it. But what I want to know is who is and why is my line being increased to an amount I did not agree on? I need to know why and who? its my right to know this.</p> <p> </p> <p>Now I have been told they will log calls with the back office team to query on the 12th of August and this has still not been attended to. Then on the 15th I called again to find out how much it will cost for me to terminate this contract. Again she said she will log a call. Still today the 20th thee has been no response to both my queries. I then went on facebook to complain about this and all they do on social media is promise me that the issue will be sorted out but still nothing has happened. Today I called in the call centre and spok to Norma and asked to speak to a supervisor as I am tired of people logging calls and not getting help, to my surprise she told me to call back after the lunch hour as there are no supervisors on site. Really? after wainting 20 minutes on the line to get through to her I was told to call back. I never imagined ever being stressed over a cellphone contract. All sorts on things has happend. in July my line was cut off saying I didnt pay when they debited me and when I called the call centre they said they apologise for the misunderstanding and put my line back on a week after I had already paid. Ive never missed a payment and the day they debit me I get cut off and all they say is sorry. I was offline yet I paid to be connected. Why was I not compensated for the mistake telkom made.</p> <p> </p> <p>I now want to know who increases my additional limit to their own amount and why? I want to know how much it will cost me to terminate this contract from the end of September? including the additional charges I have used up so far. I will no longer be making purchases of using this line so the calculation can be on what you see used up now. I need to know how much so that I can end this misery. I need help.</p>