Worse Customer Service Ever Coupled with the most *********** Staff Ever

<p>I never thought the day would come where I'd need to expose a company for by far the worse service ever. I've been waiting for close on 10 weeks now for my landline/ADSL line to be fitted in my new home. We app**** for the line transfer a day after moving and were advised in the Kenilworth store that it would be done within 7 days. The Tuesday which followed we received an SMS stating that they've received our request. I then called 10210 where I was told that the staff in a store has no right to give clients dates. I was told that it would take 7 to 14 working days. 2 weeks later I called again and they told me it was not escalated at which time i lost my cool. I told them that if they send me an account for payment that I'd follow ever legal channel to recover every cent I've ever paid to them as this is alot of ****. As a client whose payments are never late and always overpaid, this is utter nonsense. Up until now I still do not have a line installed in my house yet I've received a bill due. How can I be asked to pay for something I havent used in nearly 2 months? The lack of responsibility shown and the pure and utter incompetence of the staff is disgusting. The amazing thing is that if you don't pay them on time you receive notice of demand within 48 hours. So why can't the service delivery be the same. I am now at the point where I am done calling to find out whats happening and engaging with my legal representatives to get my money back. I'm going to find me an alternative provider as this is something I no longer have patience for. Where is the line drawn? Who is to blame? I swear, this is not going to end well for Telkom. Just because of the inconvenience they have caused me I now have no faith in them whatsoever. Furthermore, I am going to do everything in my power to expose this type of service as I'm sure I'm not the only client this has happened too. I would be surprised if I got a follow up call after this. </p> <p> </p> <p>I WILL NOT PAY A CENT UNTIL MY LINE GOES IN. I WILL CALCULATE BACKWARD FROM THE DATE IT IS INSTALLED TO THE DATE THE APPLICATION WAS MADE. I'VE PAID MY ACCOUNT EVEN THOUGH I HAVEN'T HAD A LANDLINE TO START WITH. I WANT MY MONEY BACK! R 450.00 AND SOME CHANGE EVERY MONTH AND THIS IS THE SERVICE I GET. LET ALONE THE INCOMPETENCE OF THE CALL CENTRE STAFF IN DEALING WITH THIS MATTER. I GOT AN SMS STATING I WOULD BE CREDITED WITH R132.89 ON MY NEXT INVOICE. FOR WHAT? THAT DOES NOT COVER THE CHARGES FOR THE PERIOD I'VE BEEN WITHOUT MY SERVICE. AND WHY ON MY NEXT INVOICE. RIGHTFULLY THIS MONEY SHOULD BE PAID BACK TO ME. NOT DEDUCTED FROM MY NEXT INVOICE. I'M COUNTING IT DOWN NOW. WE ARE GOING INTO 8 WEEKS NOW AND COUNTING. PLEASE DO THE MATH AS I CANNOT PAY AN AMOUNT IN FULL AND GET A PORTION BACK. THIS IS BULL****!</p>