Worse Customer Service

I have never been so disappointed in the type of service I have just received from Telekom agents. I hardly call in for an enquiry however to have agents dropping calls on me.

1 saying all team leaders leave at 4pm so I can't speak to a manager as the floor only has agents.

My query is honestly very simple and I am not prepared to pay for a charge that I do not understand or agree on.

I did an early upgrade at Eastgate mall and paid R720 for remaining months, I was very clear that I do not want the old package falling into the new month so I want to settle it in the month thar I took this contract on.

Agents can not explain why my bill for August is now R800 when I took a deal for R399 plus Sim card for R59, If no one can resolve my query than please take your contract back and reactivate my old contract until it comes to an end than I will go take out a new contract else were.

I even called last month to query about my bill and if it includes activation fee and I was told that yes it does so again if agent told me false information than I will not be liable for that payment as well

I urgently need feedback and resolution to this bill please