Worse customer service

Telkom is a terrible company, I don't know what is happening anymore. They are short debiting me. 2 months ago, I called them to tell them they short debited me. I was advised to make a manual payment. by the call centre that I have to make a manual payment. I made the manual payment, a day after Telkom went and debited me again after making the manual payment. they suspended my line and I was I formed that my line will only be activated 7 to 14 days later even though they can see the payment on their side and had 3 payments if mine. Then when I asked for the team leader they told me they work from home and is not available. The next day again I called Telkom, line still suspended fought with them finally the day after my line is activated. End of March same story they sent me an sms stating they going to debit R600+, they go and debit 300, I called the call centre again to tell they they short debited me again. they said I must go and make a manual payment, I told them that I am not going to do that because the mo th before the same thing happened and it was chaos, they must debit me for the full amount due end of April. They have deducted the full money and they can see it in their side but is refusing to activate my line... apparently I must wait for the 7 to 14 days the clear before they activate my line... What nonsense it this.. i asked to speak to a team leader they told. me that Euginie is going to call. me back she neve called. I ha e to keep calling them and I have 3 co tracts with them they have suspended all 3 co tracts due to their mess up. I am absolutely fed up with them and I would like a urgent reply as to what is going on with them