WORSE CUSTOMER CENTRE AND CUSTOMER SERVICE

<p>Hi</p> <p> </p> <p>iv been with telkom mobile for a while and this year beg of Feb i had renewed my contract for R99 p/m. the same weekend i called the callcentre asking them to cap the contract - after the 1 gig a month the internet should cut off. Since Feb i have to call in every other week to ask "is this contrat capped" which to me makes zero sence since it should have been done at the initial call. Since Feb every month my bill isnt correct- if i requested my contract to be capped all i am liable for is the R99 p/m thats it and nothing more.i logged about 4-5 cases during the month of May 2017. everytime i call in i have to explain the whole scenario since Feb only to hear we will get someone will call me back which NEVER HAPPENS. this month is was billed about R500.i got so fed up of waiting for someone to call me i reveresed my debit - i called back today wasted over 15 mins explaining the full story the agent put me on hold and then cut me off. i had to call back explain the whole story YET AGAIN only to hear the same phrase "we will get someone to call you back .I thought we were valued customers as TELKOM but i see they are out rip us off. if any interested in this review pls call me back URGENTLY.I am def a very UNHAPPY customer and i would reccomend TELKOM to anyone.</p> <p> </p> <p>Anneline</p>