Worse customer care ever

<p>I am disgusted by the way that Telkom Mobile conducts itself for its prepaid users. I reported my phone ****** and asked to have my sim blocked on Monday, 30 May 2016. It is now 07 June 2016. This was never done. Some random person who stole my phone has been using my number, getting sms's, calls, WhatsApping...you name it. So this person could now easily have very personal details. I do not know everyones numbers of by heart and not everyone is on social media so I cannot tell them not to use that number. On Sa****ay, 04 June I was at your Canal Walk branch to do a sim swop. I was told I had to acll the call center. I spoke to 3 different agents and this took almost an hour. The sim swop was unsuccessful as there was an ërror message. I went to Cavendish Telkom and was told it was not resolved. Today I spent over 80 mins being on hold with two different agents. Still no sim swop due to an error. The altest agent said I should call on Thursday....thats way past the promised 72 hour working day period. I am really beyond upset by this whole situation. I wonder if I will ever get my number back and if in future, I should know that if I am a victim of phone theft telkom will punish me, the customer.</p>