Worse Customer

I was told to cancel by Telkom because the lines were ****** and won’t be replaced.

I don’t understand why I have to be the one doing that because they are the ones who can’t offer the service.

I have to call faults, then call sales (to cancel), then call Billings because they can’t not charge me until they make me pay for something that doesn’t work.

I have to wait pay for 2 months that’s only when they realize that I shouldn’t be paying because they can’t offer the service.

The call center agent literally dropped the call on me. 🤣🤣🤣

Why does one have to jump through hooks to cancel a service if TELKOM can’t provide it. This is literally ******** customers.

Why does it take two months while you pay.

I will be reporting this case to the customer protection ombudsman. You can’t make me pay for something that doesn’t work, for 2 months.

And I will surely cancel my mobile contract.

The customer service is nonexistent.

I won’t pay a cent to a company that drops my call when I need their assistance to cancel a service they can’t provide.