Worse costumer service I had regarding missed payment which I later settled

Worse costumer service I had regarding missed payment which I later settled. 1. Telkom customer care agents gave me miss information about payMent arrangement. I met my end of the deal to just have them start me over the whole process again. 2. They kept debting my account for three weeks though I’d made a payment arrangement, until the bank charges for failed debit orders ended up costing me more then their outstanding fees in effect paid double. During the two week period I wrote various emails to them with no response. Reached out to Telkom even on twitter regarding the matter with no success.