WORSE CELLPHONE COMPANY EVER

the below is my latest mail to Telkom. they are the worse Cellphine company to deal with. Since i took out my contract with them, i have been having numerous problems with billing, They bill me incorrectly they debt double the amount and i have to wait 15 days for my money to be back into my account. . i have to call the incompantant consultants who has no clue what they are doing. the mail address they finally gave me after 14 months to escalate the matter too. even that they now do not respond to my mails. i have blocked them from debit my account and still they bill me incorrectly. they add addidtional services to the contract of which i didnt approve and have to request on a monthly bases to have removed. december i paid them over R2k to open my account for a contract that is +-r400 a month. they bloack my account every month when i refuse to pay more then what my contract states. they are the worse ill never ever recommend anyone to take out a cellphone account with them. iv been a loyal client of them for years and this is what i get, the below mail was send to them twice with 3 reminders and asking someone to respond. iv ask to have a correct statement send to me, im still waiting, now iv asked a settling amount as i still have 6 months left of this contact they refuse to repond to me. the below is just 1 example of what i have to go through month to month with them. they first advised i do not have a contract, then they say the consultant captured my information incorrectly. then they fix but never fixed. I HATE THEM. for making my life hell since start of this contract.

Dear Telkom

i dont understand why you paid the R792 back into my account when i clearly requested you to allocate this payment

On 15th December I paid R792 of which proof of payment was sent numerous times. On 3rd Jan I paid R405. This proof of payment was also sent to you numerous times. On 27th Jan I paid R350.

HOW EXPLAIN TO ME WHY I OWE YOU.

I WILL PAY THE R792 back into your account and need my account reinstated with immediate effect.

YOU ARE NOT ALLOWED TO DEBIT MY ACCOUNT. UNTIL YOU GET THIS ACCOUNT IN ORDER. I want detailed explanations as to why you keep on messing around with my account.

PLEASE TELL ME HOW MUCH IT WILL COST TO CLOSE THIS ACCOUNT. I have 6 months left on this contract. I need a settlement amount.