WORSE AFTERCARE/CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!

<p>I have been made the angriest person by TELKOM MOBILE from the beginning of this month.</p> <p>Being a woman I find it very offensive and careless. I had a contract with BIG organisation that has since expired. I have asked for a cancellation in June and I am guessing somehow I also got my number cancelled in the process. May I say that 1st of all during cancellation no one ever bothered to call me to maybe ascertain why am I cancelling or to make sure that I want out of the network. Granted, I am pretty sure they were angry to lose since I am not upgrading so they wouldn’t give a rats behind. Anyway beginning of this month I tried using my phone…law and behold I cannot. I asked a friend to borrow me their phone since they are on 8ta and I was told a case should be opened to have my number reinstated to prepaid ( ********** 8). Well somehow TELKOM couldn’t get hold of me and the case was closed, I used their chat services and I think I spoke to Stacey who is the one who told me they couldn’t get hold of me and she told me that she will refer my query to the TECHNICAL dept (who are think are the brains behind this whole mess that has me shaking with anger). Well as you would expect it no one has called. Well I had a chat with several people that day I think a Vuyiswa/Hassen/Abbort and yes I got the same story “we will escalate your query to technical”. I even sent a complaint to 8ta which Thobeka Zungu rep**** and yet again no assistance whatsoever. I have given 8ta a mobile number that they can contact me on and somehow the only people who have been able to call me on is the customer service people and not the trusted “TECHNICAL team” who are the ones who should resolve my query. To date I have about 3 cases in this which I guess by now are all closed and today I got a sms text reading on the number I provided to be contacted on, which reads: "Your case no ********** 0 @ Telkom Mobile is resolved.Who are you gonna call!" <br /> now I am no genius, but who in their professional/ right minds sends this??? If this is your technical dept that sent this text, tell them they should consider joining Trevor Noah. Because if you can send me a text on a number, why can’t you then call me on it to resolve my case?? I don’t know how is it resolved, has it been resolved or this is just your way of giving me the finger. I owe Telkom mobile NOTHING,ZERO,ZILCH. I have never been delinquent on my account so how is it this is the aftercare service I am getting? Or you guys don’t care that much about customer retention or customer service?? I am angry, ****ed off, very annoyed and inconvenienced. And I were a manager there I wouldn’t be wanting to deal with me, I would want to sort this out and get it over with. CAN SOMEONE TELL ME WHO IS THERE BRIGHT SPARK BEHIND THIS WHOLE THING??? Who should be calling me kahle kahle??????</p>