Worse ADSL Service Ever

I Upgraded 2 months ago to Faster ADSL service with Telkom from a 4Mbits line to a 10Mbits line.<br> <br> But since the upgrade i have never seen reliable internet speeds at all.<br> <br> I'm paying premium for a capped 10Mbit line but i'm not getting that.<br> <br> The average speed for the past month is about 1.5Mbit that is 15% of what the product is suppose to be.<br> Yet I have to pay 100%.<br> I can provide Speed test results...<br> <br> This is unacceptable. I have reported the fault twice already.<br> that resulted in a bunch of SMS's and one visit from a technician telling me to replace my phone.<br> I demand they remedy the problem to achieve the correct acceptable speeds I'm paying for, and untill they do they must refund me for the internet line and ISP<br> <br> Phone Line Number ***<br> Reference Numbers:<br> 572CWK090715<br> 433CWK140715<br> <br>