WORS POSSIBLE SERVICE FROM TELKOM

My home telephone ADSL line (phone and internet line) went down on 5 September 2015. I reported this immediately to TELKOM (Reference 180CTK050915 and escalated reference 742968). As on today (22 September 2015) after numerous follow up calls to Telkom (11/9 - spoke to Cancise, 15/9 spoke to Thanda, 17/9 spoke to Liz, 18/9 - spoke tp Samuel, 18/9 spoke to Abraham, 21/9 spoke to Gosia and Mr Rheerder) I still have no service! All I get is empty promises and no service. It seems that Telkom feels nothing for their customers, they don't care and don't worry to sort out customer's enquiries. I have never experienced such bad service in my whole life!!