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Debbie M
1 reviews | Active since Jul 2014
21 Sept 2017, 16:03
Worlds worst service ever!
I have a wifi contract with Telkom. I have recently installed fibre and before I installed the fibre I called Telkom to find out the status of my contact. I was told that my contract had elapsed and is on a month to month basis so it would be fine to cancel the contract. I sent a cancellation letter in July and went ahead and had fibre installed. Despite numerous emails for a response to my cancellation letter, I still have not heard anything from them. My debit order is still coming off my account, so at present I am paying for a wifi I am not using. It is impossible to get someone to assist and they just ignore emails.
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Debbie M's updateReviewer Update
29 Sept 2017, 09:39I was so happy to receive a telephone call from Telkom during the week, promising to sort the issue out for me. I was promised that someone will call me back the same day they called. Well guess what, that we Tuesday, today is Friday and surprise, surprise, I have had no return call and my issue is not sorted. The next step is to stop my debit order, because guaranteed, I will get a call!!!!!
DM
Debbie M's update29 Sept 2017, 09:39
Reviewer Update
I was so happy to receive a telephone call from Telkom during the week, promising to sort the issue out for me. I was promised that someone will call me back the same day they called. Well guess what, that we Tuesday, today is Friday and surprise, surprise, I have had no return call and my issue is not sorted. The next step is to stop my debit order, because guaranteed, I will get a call!!!!!