Worlds Worst Service

I app**** for an adsl line to be installed at my property end of Nov 2017. To date between Telkom and Openserve they are unable to provide me with answers as to why it is not active. Today 09/03/2018 an sms gets sent for amount totalling R1023.32 for urgent payment. Could Telkom/Openserve please stop messing around the community and start owning up to your mistakes