bB
binxi B

1 reviews | Active since May 2016

19 May 2016, 10:02

Worlds most pathetic company! NCCM here we come

<p>I don't even know why we are still with your pathetic company! we have too any issues to mention as per usual we deal with *********** staff, rude,useless,pathetic manager and NO ONE GIVES A ****! The latest is you over charging us , claiming we have not paid you even though we have sent you roof of payment 4 times, charging us a pro rate on two upgrades one month apart at the beginning of the month, double charging this month even though the contract we signed states no pro rate! No we have been sitting with blocked lines for going 5 days and your company doesnt give a continental , your managers are more useless than you agents , no one gets back to us , no one actually does anything about anything! We are now paying for a service we can not even make use of because of your companies lack of work ethics, trained employees, pathetic service and so much more! I highly suggest someone from your company who actually knows how to do their job , how to actually follow up and return emails and calls and not be rude phone my husband or myself very urgently! We have laid a complaint now with the national Consumers commissioner and will be taking matters further!</p>

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Replies (2)
Telkom
Telkom's reply23 May 2016, 09:32
Official

Hi bianca-bolton

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:SM235736

Regards

Luleka

Telkom Social Media Team

bB
binxi B's update23 May 2016, 09:48
Reviewer Update
I do not think your automated response is worthy when dealing with clients who have phoned your company numerous times a day for the past two week everyday! i have been in contact with with your people on facebook as there i at least get some sort of s response, yet no one till dated has bothered actually getting back to us on anything, no one has bothered phoning, no one gives a **** or makes any effort! we have gone to the national consumers commissioner and we will be taking this to the newspapers as we pay for service we don't even receive and this is happening all the time. Not even your managers have any work ethics on how to communicate with clients and how to speak in a proper manner ! I suggest someone calls today before we seek legal action!