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R T

1 reviews | Active since May 2019

11 Nov 2024, 15:40

World's most disgusting service provider.

I'm disgusted in Telkom. I took a SGH S24 Ultra on a contract that came with a watch a view months ago. Got the phone then waited weeks for the watch. Eventually I got the watch and experienced that the watch has a problem. I took the watch in and they had it inspected by the SGH tech guy. I then said they should book the watch in. Did exactly that and guess what, I'm still waiting months again for the watch. Question is, do you think I enjoyed having this contract that I'm paying for? Answer is no, not at all. Every contract I've taken thus far from Telkom has had problems and it's always a fight for months and I end up still losing cos they just don't care but is quick to deduct my money at month end whereby they even can't follow simple instructions and make changes this way you pay extra cos the money was not in your account after u gave them a date for you deduction. What do u as a customer do? Nothing cos they will continue having business and you the unhappy customer.

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RT
R T's update14 Nov 2024, 12:22
Reviewer Update
This is so funny, this business is ridiculous. So almost 2 days after this complaint they call to say I can pick up the watch. So you really think that spending money to go drop the faulty watch which they provided unto me and now I should drive all the way again is fair. I have honestly not even enjoyed this watch but yet paid for it and all they can say is to fetch the watch which has been repaired so long ago. Why should I even consider using it because I know it might be a problem again and I will have to go through all this stress again like with all my other contracts I have with Telkom. Not once have they decided to accommodate me with every faulty device I ever complaint. For the watch, I'm sorry I don't want it anymore and please deduct it from my contract and also for the months I have not had the watch. I take contracts out for my whole family for years now with Telkom but I think it's due time to make a move to another service provider.