1 reviews | Active since Oct 2016

01 Oct 2016, 14:33

World's Greatest Disaster Ever!!!!

<p>Took out a 5 GB Moble 24 month Cotract in July, 2016. On Friday, 23rd September, 2016, the Service on my Router went out completely. Phoned Telkom Service line and was aked when I received my Statement (which I had never ever received) and requested my E-Mail address which I supp****. Was then told that Telkom service in my area was down.</p> <p> Monday i phoned again. Was told this time that my Data had run out! I then purchased a GB of Data which was supposed to rectfy the situation . Was given a Ref Number ********** 3. Still had no connection. Phoned several "Consultants" over the next few days and was given different answers to the problem (Consultants obviously have NO idea on what transpires at Telkom Mobile).</p> <p>On Thursday morning after several e-mails to them on my Cell Phone (with a different service provider) I was told that a Technician would be sent to me. This has NOT happened.</p> <p>On Friday I was told by another "Consultant" that the problrm was with my Data and when the new month's Data allocation was sent out everything would work.</p> <p>Today I got an SMS to say that the Service problem in my area had been corrected and everything was OK. It was NOT!!!! The Router continued to display NO SERVICE!</p> <p>On phoning Telkom Mobile another "Consultant" instructed me to go to a Telkom store and purchase a NEW SIM Card at my expense and then to phone them again to programme in new settings!</p> <p>What wonderful "Service" but to be expected from Helkom Non-Mobile! When I threatened to cancel my 2 Year Contract I was told that Telkomwould continue to charge me for the balance of the Contract!!!</p>

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