World record for excusable customer service ever!

I am at wits end with Telkom! I lost my phone on 4 May 2018 and submitted an online request for a ITC reference number. I called in on Saturday and Sunday and nobody could tell me why I was waiting so long for the reference number. Every time I called, I had to re-log the request. I spoke to several agents and was promised by a team leader L. Ngcobol and Zanele they will get back to me. It has been a week now and was promised by Princess that her manager Charmaine Mo***o will escalate the query as urgent. If you guys have an issue with getting the ITC reference number, then does the client not have the right to know? My number is suspended now and I am unable to claim from my insurance as they are awaiting on a case number and ITC reference number. This is pathetic how Telkom treat their clients. Its because of us as clients that you can function as a business and pay salaries to these useless people, you call employees.

Please contact me urgently with a resolution otherwise I will have to be forced to take the matter further