World leaders in corporate incompetence

I have a Telkom Unlimited Home package. Since Thursday 12 April my line is down, apparently it has been placed in a “Holding Pool” awaiting a change of service. Strangely, I did not request a change in service … Furthermore, on 9 April my line was suspended due to a change of service (again, which I did not request). All in all, since 3 April I have had 28 interactions with Telkom due to service delivery issues, I have spoken to people in at least 6 departments and I am yet to find anybody who will “own” the issue and help to get it resolved. They simply tell me to phone another department, which is the end of their problem. It is as if you take your car to a dealer for a service and then the services department calls you later to tell you to buy the spares required for the service at their spares department and take them to the services department so that they can install the new parts in your car. This is EXACTLY the service I am getting from Telkom. After all my effort mentioned above, I still don’t have any service, neither a “go to person”, nor view of progress and no feedback whatsoever. Customer service is obviously not a known term at Telkom. When I raised an issue on Hellopeter the last time, Telkom took exactly one month to respond verbally, but still had not resolve the issue. Can you please assist to get some RESULTS this time and pronto please. – And please don’t call yourself a SERVICE PROVIDER, as this is simply a blatant lie.