World class incompetence

I am at the beginning of a mobile contract with telkom and already feeling miserable. I wait for two weeks to get the device and they only communicate through sms when I demand to be handed over to a manager. Device comes with a SIM card I keep calling the customer service and get told of different agents telling different stories but unbelievably end of the first month of contract still cannot access service. What irritates more is when your call center agents insists that you did not insert SIM card correctly when it’s just plain impossible to do. Then asks you to insert into a different device which confirms the SIM card to be non functional. DISASTER DISAPPOINTMENT ARROGANT BUT *********** AGENTS