World Class Call Avoidance

A few weeks ago, I was called by a third party to upgrade my LTE contract, when taking the call, I understood that I was speaking to a Telkom representative for the upgrade as that is how they represent themselves on the phone. The third party has failed to successfully upgrade the account, and I can no longer set a spend limit on my account when accessing the Telkom app. When calling Telkom and explaining the issue I experienced world class CALL AVOIDANCE with each agent listening to my query pretending to assist and then cutting my call.

My biggest irritation is that in the last call the agent (Ayanda) would not assist and told me to contact this third party to resolve the upgrade issue, I explained that I do not have a contract with the third party, my agreement is with Telkom, and they are responsible for resolving my account as they commissioned whatever third party to contact me. I requested to escalate to a senior and that is when my call got cut. This was the 3rd call I had made to Telkom that was dropped by the agent. I no longer wish to continue with this newly upgraded LTE contract and in fact want to have it cancelled. I am left disgusted by the lack of basic customer service.