works service provider

At the start they helped us. that was till we moved, told us there will not be any cost for moving the line. then they told us they will cancel the line we have and give us a better line. Where we suppose to have 4meg line for R609.00 a month this is the bill we get at the end for R3504 and every time we go in to the store to sort it out, we get told to phone customer service and when we phone in we get told to go to the store. I am not sure if either the store or the call centre knows how to handle complaints or deal with clients. Because this is the wors service we have ever received. And every second day I get a message to say your case has been resolved and when you phone in and give the case number no one know what you are talking about. I would really love someone that knows how to resolve customer complaint to get back to us and hopefully put some faith back in the company.